Welcome to Jasmine Store. These terms and conditions outline the rules and regulations for using our website and services. By accessing this website and making a purchase, you fully accept these terms and conditions.

1.Products

1.1  All products are subject to availability. We endeavour to provide accurate descriptions and images of our products. However, variations may occur due to flowers’ natural and perishable nature.

1.2 Colours and images of the flowers and arrangements may appear different in reality due to photographic lighting sources or monitor settings.

1.3 In the event of supply difficulties or if the flowers we have received from our growers are not of the quality required, we reserve the right to substitute any product with an alternate of a similar style and equivalent (or greater) value and quality.

1.4 If we are unable to supply all or part of your order, we will notify you as soon as possible and reimburse your payment in full no later than 15 days after the delivery/collection date.

1.5  We guarantee the freshness of our flowers for a minimum of three days from the date of delivery or collection, maintained within temperature guidelines. We guarantee that all flowers delivered are fresh and of the highest quality. If you are not satisfied with the quality of the flowers received, please contact us within three hours of delivery/ collection time.

1.6 Due to the perishable nature of flowers, we cannot accept returns once the flowers have been delivered. However, we may offer a replacement or refund at our discretion.

2.Prices

2.1  We reserve the right to change prices at any time without prior notice. However, the price will not change once your order has been confirmed.

2.2  All prices displayed on our website and Delivery fees are in GBP, and any applicable taxes will be applied.

2.3  We reserve the right to adjust the prices of our products and services due to fluctuations in market conditions, supply availability, and other factors beyond our control.

2.4  Occasionally, we may offer special promotions, discounts, or sales. These offers are subject to their specific terms and conditions, which will be outlined during the promotion.

2.5  Special offers cannot be combined with other discounts or promotions unless explicitly stated.

2.6  Delivery charges are not included in the product prices and will be calculated and displayed during checkout.

3.Payments/ orders

3.1  Orders can be placed through our website, by phone, or in person at our shop. To ensure the highest quality and availability of our flowers and arrangements, we require that all orders be placed at least one week before the desired delivery or collection date. Orders with less than one week’s notice may be subject to limited availability and additional charges. For last-minute orders, please get in touch with us directly to discuss your requirements. While we will do our best to accommodate your request, we cannot guarantee the availability of specific flowers or delivery times.

3.2  All orders are subject to acceptance and availability. We reserve the right to refuse any order without providing a reason.

3.3  When placing an order, you agree that all information provided is accurate, complete, and current. If we are unable to contact you, the order will be treated as cancelled, and you will receive a full refund.

3.4  If you need to change or cancel your order, please get in touch with us immediately. We will do our best to accommodate your request, but changes and cancellations are not guaranteed.

3.5  Orders cannot be changed or cancelled once they have been dispatched.

3.6  We accept various payment methods, including credit cards, debit cards, PayPal, etc..

3.7  Payment must be made in full at the time of order placement. Orders will not be processed until payment has been received.

4.Delivery

4.1  We offer delivery services within the UK. Delivery charges may apply and will be indicated at checkout.

4.2  Certain products may be subject to delivery restrictions, and their availability for delivery cannot be guaranteed. Before placing your order, we will notify you of any such restrictions.

4.3  We will make every effort to deliver your order on the specified date. However, we cannot guarantee delivery times and are not responsible for any delays caused by events beyond our control.

4.4  It is your responsibility to ensure that the delivery address provided is correct and accessible.

4.5  Third-party courier services may be utilized for deliveries. Please note that these services are not available on Sundays and public holidays. Deliveries will be scheduled during the working day between 7:00 AM and 7:00 PM.

5.Returns and Refunds

5.1Due to the perishable nature of our products, we do not accept returns.

6.Customer contact centre

Our Customer Care Contact Centre is available during our regular business hours.
6.2  Any inquiries or assistance requested outside these hours will be addressed during the following business hours.
6.3  Any complaints should be addressed in the first instance to:
By email: info@jasminestorevnl.co.uk
By Post: 29-33 Ealing Rd, Wembley HA0 4YA
By Phone: 020 8062 3046

7.Social media terms of usage

7.1 All content posted by Jasmine Store on our social media platforms, including but not limited to images, videos, text, and logos, are the property of Jasmine store unless otherwise stated.

7.2 All content posted by Jasmine Store on our social media platforms, including but not limited to images, videos, text, and logos, are the property of Jasmine store unless otherwise stated.

7.3 By posting content on Jasmine store’s social media profiles, you grant us the right to repost, share, or modify your content for promotional purposes, with due credit given to you as the creator.

7.4 You agree not to use our social media profiles to post or share any content that is unlawful, defamatory, obscene, harassing, threatening, or otherwise objectionable.

7.5 You acknowledge that all trademarks, logos, and service marks displayed on our social media profiles are the property of Jasmine Store or other respective owners. You agree not to use or reproduce any of these without prior written permission.

7.6 Protecting your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and disclose information through our social media platforms.

7.7 Jasmine store’s social media profiles may contain links to third-party websites or content that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of any third-party websites.

7.8 Jasmine store reserves the right to modify, update, or change these terms of use at any time without prior notice. It is your responsibility to review these terms periodically for any changes.